Looking After You

J.A. Ball New Homes are here to help. We have a list of frequently asked questions shown below but if you don't find the answer you are looking for then please contact us providing full details of the enquiry or issue.

Pre-Completion FAQs

• After exchange of contracts, can JA Ball change the design of my property?
• Do we need to contact the council regarding council tax and wheelie bins?
• What happens at the demonstration meeting?
• What happens when I have got the keys?
• What time should I arrive on move-in day?
• When can I move in to my new home?
• Will J A Ball new Homes keep in touch with me?

After sales FAQs

• Can you tell me about the gas supply to my new home?
• Can you tell me about the heating in my home?
• Can you tell me about the NHBC Buildmark policy?
• Can you tell me about the water supply and what I should do in the winter?
• Deferring problems, what does this mean?
• How can I minimise condensation?
• How do I look after my new home?
• How long will repairs take?
• How should I deal with minor faults?
• If I have a query, what should I do?
• I have a query with my new home, who do I speak to?
• Is there anything I can do to speed up the repairs?
• Is there insulation in the loft?
• I would like to be economical with the heating in my home, any tips?
• What do I do if there is an emergency in my new home?
• What maintenance is required to the outside of my home?
• What should I do if there is a fault with an appliance?
• When decorating my new home, what do I need to know?
• When working in my new garden, what do I need to know?